Refund policy
14-day returns
You have 14 days from the day your order is delivered to return any unused item for a refund. Sale and discounted items can be returned in the same way as full-price items.
Condition of returns
Items should be unused, in the same condition you received them and in their original packaging, with your order number or proof of purchase.
How to return an item
Start your return through our Royal Mail returns portal (linked on our Returns page), or email hello@professorprints.co.uk with your order number. You'll get a free Royal Mail returns label to drop off at any Post Office. Please don't send items back without a label from the portal or from us, as unrequested parcels can't be accepted.
Returns address: ProfessorPrints Ltd, Unit 10, Parc Gelli Werdd, Cross Hands, SA14 6EF, United Kingdom.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email hello@professorprints.co.uk with your order number and a photo of the item and packaging. We'll send a replacement or give you a refund, and you won't need to send the original back first.
Items that can't be returned
Custom or personalised items made specifically for you, and gift cards, can't be returned unless they arrive damaged or faulty. This doesn't affect your statutory rights.
Exchanges
The quickest way to swap a size or colour is to return the item you have and place a new order for the one you want.
Your right to cancel
If you're in the UK or the EU, you also have a legal right to cancel your order within 14 days of delivery for any reason. The same returns process applies.
Refunds
Once we've received and checked your return, we'll let you know whether your refund has been approved. Approved refunds are made to your original payment method within 10 working days. Your bank or card provider may take a few extra days to show it. If more than 15 working days have passed since we approved your return, please email hello@professorprints.co.uk.
